Comprehensive Store Policies, Terms & Conditions
The following document is the comprehensive policy document for petervanderwalt.com and petervanderwaltshop.com.
The sites are run by Rowdy Parrot Limited, whose offices are at 24 Southwark Street, London, United Kingdom, SE11TY. Please not that this office is not a correspondence address for fans, and that RPL is only the ‘data controller’ of personal information collected by the two websites.
The following document lays out;
SECTION 1 DATA POLICY OF ROWDY PARROT LIMITED
how personal information is collected, how it is kept and managed, which technologies are used, your rights, how changes to this document is made, and how to contact the webmaster;
SECTION 2 THE SECURITY POLICY OF THE TWO DOMAINS’ TRANSACTIONAL SYSTEM
the terms of payments, safety and shipping policies, returns and exchange policy and wholesale inquiries policy;
SECTION 3 A STATEMENT ON FREE MARKET PRINCIPLES WHICH GOVERN ALL DEALINGS UNDERTAKEN BY ROWDY PARROT LIMITED AND ITS AFFILIATES, BRANDS, VENTURES, SUBSIDIARIES, DIVISIONS AND/OR BUSINESSES
The principles according to which RPL entities, including petervanderwalt.com and petervanderwaltshop.com do business with regard to slavery, oppressive regimes, large technology platforms and firms, as well as our policy of donating a percentage of our profits to worthy causes.
SECTION 1: DATA POLICY OF ROWDY PARROT LIMITED
It is not a commercial goal or operational objective of RPL to collect personal information about any of our site users. Personal information may however be collected as a matter of course when you contact us through email at contact@petervanderwalt.com, newsletter@petervanderwalt.com or
shop@petervanderwalt.com; when you contact us through Twitter, Facebook, Instagram, Goodreads, YouTube, any other platforms and apps; or when you visit our website.
We collect information only for the purposes of providing services and ensuring optimal user experiences on our electronic infrastructure. At no point do we disclose information, sell information, or share information, with any outside parties.
We may collect identifiers, namely your contact details if you sign up for Peter van der Walt’s Subscriber’s Club – which he uses to directly communicate with his readers on a monthly basis, using a third-party mailing service.
We may collect online identifier information like IP addresses or geolocation information based on your activity on our websites or technology platforms, for the purposes of delivering a good user experience.
We may also keep a record of correspondence.
We only keep and use your information if we have a legal reason to do so, to comply with the law and to pursue our legitimate business interests in a way that protects your privacy and security. We take every step to ensure that your data remains in jurisdictions with strong privacy protection laws, and treat your personal data with the utmost respect and sensitivity.
We only keep data for as long as it is required for us to do so and delete it within months. In the event of the sale of the company or any division of the company, the personal data of users of petervanderwalt.com and petervanderwaltshop.com will not form part of the transferable assets.
The websites utilise cookies to provide the best user experiences possible. Strictly Necessary cookies are erased automatically once they are no longer required. Analytical cookies are used to help us improve our web experiences and service delivery. You can control the use of cookies on your computer through your settings. Changing your settings may affect performance. We do not alter the information we collect based on do not track signals, as the term appears in California Business and Professional Code 22575(b)(5).
You have the right to ask us to provide you with your personal information or to delete it by contacting contact@petervanderwalt.com. If you believe we have used your information in the wrong way, you can also contact us there – so that we can solve the issue. Should you feel you still have a grievance, you can complain to the UK Information Commissioners Office.
Should you at any time feel that you do not agree with our policies, discontinue the use of our services.
Changes to these policies can be made at any time, without any notice.
SECTION 2: THE SECURITY POLICY OF THE TWO DOMAINS’ TRANSACTIONAL SYSTEM
Petervanderwalt.com and petervanderwaltshop.com have partnered with global leaders in the field of online transactional processing to provide a secure, safe and seamless transactional experience. The result is a PCI-compliant payment processing system, with secure on site and in-app checkouts, featuring HTTPS/TLS data encryption. An AI and Rule based system also protects the site and users from common fraud attacks.
We accept payments from most major debit and credit cards, including American Express, Apple Pay, Boleto, CUP, Diners, Discover, Giropay, iDEAL, JCB, Klarna, Maestro, Mastercard and Visa. Rowdy Parrot Limited, Peter Van Der Walt, PeterVanDerWaltShop, Extremely Foreword and all associated brands, divisions and businesses do not do business with PayPal.
Customer care is a key focus of our websites, and we take the satisfaction of our customers very seriously. Any issues – with quality, payments, can be dealt with by emailing either contact@petervanderwalt.com or shop@petervanderwalt.com.
For wholesale inquiries and/or bulk purchasing, contact shop@petervanderwalt.com.
We ship our items worldwide from our warehouse in Devon, in the United Kingdom, using premium packaging and tracked and secure Royal Mail. Digital products obviously do not have any shipping fees. Physical books are shipped free worldwide. Other physical items and goods ship free inside the United Kingdom and Ireland. Currently, flat rate shipping fees apply when we send products to Continental Europe, North America or Southern Africa (GBP5.00) and to Australia, New Zealand and the rest of the world (GBP10.00).
If you are not satisfied with your product, send a mail to shop@petervanderwalt.com and arrangements can be made for a refund or an exchange.
SECTION 3: A STATEMENT ON FREE MARKET PRINCIPLES WHICH GOVERN ALL DEALINGS UNDERTAKEN BY ROWDY PARROT LIMITED AND ITS AFFILIATES, BRANDS, VENTURES, SUBSIDIARIES, DIVISIONS AND/OR BUSINESSES
The principles according to which RPL entities, including petervanderwalt.com and petervanderwaltshop.com do business with regard to slavery, oppressive regimes, large technology platforms and firms, as well as our policy of donating a percentage of our profits to worthy causes.
RPL and its associated businesses exclusively deals with wholly free market supply chains, where willing buyers and willing sellers engage in a voluntary basis on the open market. We do not use slave labour, nor do we have operations, production facilities, storage facilities, logistical hubs or any other supply chain components in oppressive and tyrannical regimes, including any theocratic or Communist countries, or jurisdictions or entities engaged in discriminatory practices, including so-called ‘positive discrimination’.
RPL is committed to equality and does not discriminate on the basis of race, religion, sex, sexual orientation, language, income level or cultural background. RPL also supports freedom of conscience, religion and speech – and have in the past, as well as may in the future, discontinue the use of any platforms, suppliers and/or services that do not promote free speech and equal opportunities.
RPL utilises technology platforms, including social media companies and hosting providers, but we are not beholden to any one of them, and we can end our services on any platforms with immediate effect at any time. RPL and its associated business and brands will not continue to support or use platforms that exhibit values contrary to our principles.
RPL donates a percentage of all profits derived from PeterVanDerWaltShop.Com to what we deem to be worthy causes. The principles which guide our decision making in this regard include a strong bias in favour of free markets; individual liberty and responsibility; sound ecological protection and management; secular humanist principles and free speech. RPL reserves the right to change the recipients of the donations at any time.
Last Updated: October 2022.
Previous Update: August 2022.
Rowdy Parrot Limited.